Refund & Return Policy
Last Updated: June 21, 2026
At MAVVYA, managed by Mahi Enterprises, we pride ourselves on handcrafting premium-grade luxury soaps to the highest standards. Due to the personal care and cosmetic nature of our products, we have set a clear policy regarding refunds, returns, and damages.
1. Wholesale Inspections & Damages
We request all B2B and wholesale clients to inspect shipment boxes immediately upon delivery. If any product is found damaged or broken in transit, you must report it to us within **48 hours of delivery** with photographic and video evidence. We will arrange replacements for verified transit damages.
2. Return Criteria
Because our soaps do not contain chemical preservatives, we cannot accept returns for unsold inventory or changes of mind once shipment boxes are unsealed and unpacked. Unopened case boxes in their original vacuum-sealed state may be returned at the buyer's shipping expense after written confirmation.
3. Order Cancellations
Bulk wholesale orders locked with advance deposits cannot be cancelled once raw material sourcing or custom wrap/label printing has commenced. Cancellations made prior to production will receive a refund minus transaction processing fees.
4. Contact For Support
To file a report for transit damage or request returns:
Email: mahienterprisessurat@gmail.com
WhatsApp Support: +91 9824780504